I don't like to write negative thoughts here, if you can't say something nice don't say anything at all, you know.
Price Chopper is a sub par supermarket in my opinion, and it's a well informed educated opinion by the way, both in food quality and in personnel. Wait, you might ask-- aren't all Supermarket's the same?
Not at all. MOST of them do Produce wrong. Produce which grows outside in warm weather should NEVER EVER be refrigerated-- it stunts the development and it washes out the taste. Why do they do it? To try and prolong its life and therefore make a few more dollars. I've actually picked up an ice cold orange and held it in my hand for two seconds before I decide to go buy my fruits from a fruit stand. Huge difference in taste.
Their brand of deli meats have never appealed to me. I don't know if they've changed anything but really Boars Head is the best brand of Deli meat out there.
I've gotten some butcher meat from them that seemed off too-- maybe it was just a bad year or two for them but them are the facts. Also a fact, I have a Price Chopper within 2 miles of my house and I drive past it to go to Stop & Shop or completely in the other direction to go 4 miles to Big Y. My favorite markets are Wegman's (weak deli, weak bakery), Whole Foods (limited selection of brand name products), Trader Joes (bakery is non-existent), Price Rite (get past the ghetto nature of it and you'll find some amazing produce) and the two above. If I didn't mention them then I've found something wrong with them.
I buy most of my deli meat, produce and butcher needs at S&S Farms in West Boylston. Pretty solid across the board there.
Market32 is Price Chopper's plan to battle Whole Foods and the other "upscale" markets that are taking over the area. I visited a Market32 and I was impressed with the selection and the decor but when I got to the registers I was met with the same poorly trained front end staff that served Price Chopper.
This is for all you Market Retailers, free advice from a guy who knows what he's talking about;
1- The Front End is where every store visit is summarized. A customer can have an amazing trip through your store but if they meet a front end that stumbles the entire visit is a wash. Cashiers and Baggers need to be attired in whatever the store dress code is-- and the clothes have to be clean, pressed and fit. They should know their jobs and they should do them while they are on duty. No talking about what they did the night before, or when their next break is, or how much they hate working here (actually listed to this at one store) and nary a manager in sight.
2- Kids can't run the Store. I used to have my assistant grocery manager close my store two nights a week. While he was highly qualified he looked like a young Don Knotts and his clothes didn't fit. He looked like he was wearing his Dad's pants.
That's a problem, because he needed to be the authority figure when he was in charge and he clearly didn't look the part. I got him a sport jacket that fit and made him wear it when he was in charge. I also showed him the ways to deal with having authority despite looking young (I had that problem myself).
3- The Customer is not always right, but 90% of the time they are. Most people are good. But you'll get people who try and pull a scam on you and you don't need to comply with that.
Market32 is a great idea, but until they fix the problems they have with employee training it's like worrying about a cold when you just lost your legs in a shark attack. You've got bigger problems.